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Effective Date: November 2025
Company: ALT Logistics
Website: altlogistics.com.au

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1. Overview

ALT Logistics (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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2. Information We Collect

We may collect personal information directly from you when you:

• Request a quote or make an enquiry through our website, email or phone.

• Use our services (including deliveries, installations and logistics management).

• Interact with our social media, online forms or business representatives.

The types of information we collect may include:

• Name, company name and contact details (phone, email, address).

• Delivery addresses, service details and project information.

• Payment or billing information where required.

• Any other information you choose to provide.

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3. How We Use Personal Information

We use your personal information to:

• Provide, manage and improve our logistics and delivery services.

• Communicate with you regarding quotes, bookings, or ongoing projects.

• Process payments and send invoices.

• Respond to enquiries, feedback or complaints.

• Meet our legal, safety and insurance obligations.

• Conduct internal training, record keeping and service development.

We may also use aggregated, non-identifiable data to analyse service performance and improve operations.

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4. How We Store and Protect Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored in secure digital systems and protected by encryption, access control and monitoring.
Only authorised staff and contractors who need access for operational purposes are permitted to handle personal data.

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5. Disclosure to Third Parties

We may share your information with:

• Delivery partners, contractors or service providers who assist with transport, warehousing or installation.

• IT and payment processing providers who support our systems.

• Insurers, regulators or legal representatives when required by law.

All third parties are required to handle your data securely and use it only for the purposes agreed with ALT Logistics.

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6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and website performance.
Cookies do not personally identify you but help us understand site usage patterns. You can disable cookies through your browser settings if preferred.

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7. Access and Correction

You have the right to access or correct the personal information we hold about you.
To make a request, please contact us using the details below. We may need to verify your identity before granting access.

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8. Contact Us

If you have any questions, complaints or requests regarding this Privacy Policy or your personal information, please contact:

ALT Logistics
Email: info@altlogistics.com.au